OpenScape Business provides two alternative flavours of Unified Communications, depending on the needs:

UC Smart

UC Smart SW is fully embedded within the OpenScape Business SW running on the V3 Mainboard of OpenScape Business X1/X3/X5/X8 or OpenScape Business S.

It comprises the following Unified Communications and Collaborations features:

• Presence incl. status based announcements
• Conference planned/adhoc
• Favourites List incl. Call Status
• Directories
• Call Journals incl. Reminder
• Status based Call Forwarding
• Call Control (CTI) incl. dialing by hotkey
• Visual VoiceMail Control
• Instant Messaging (Chat)
• Web Collaboration

The UC Smart solution offers two clients:

• myPortal @work (WebRTC based UC and telephony)
• Unify Phone for OpenScape (cloud based WebRTC Client for mobile/Desktop)

UC Suite

UC Suite SW is fully embedded within the OpenScape Business SW running on the V3 Mainboard of OpenScape Business X1/X3/X5/X8 or OpenScape Business S.

It comprises the following extensive Unified Communications and Collaborations features:

• Presence incl. status based announcements
• Conference planned/adhoc
• Favourites List incl. Call Status
• Directories, opt. with ext. database connection
• Call Journals incl. reminder
• Status based Call Forwarding
• CallMe!
• Personal Auto Attendant
• Call Control (CTI) incl. dialing by mouse click or hotkey
• Voice Message Box
• Fax Message Box
• Notifications
• Instant Messaging (Chat)
• Voice Recording
• Multichannel Contact Center
• Web Collaboration

The UC Suite solution offers several Unified Communications clients:

• myPortal @work (WebRTC based UC and telephony soft client)
• myPortal for Desktop (UC and CTI)
• myPortal for Outlook as Add on for Microsoft Outlook (UC and CTI)
• myAttendant (Attendant Console)
• myAgent (Contact Center Client, Advanced Mainboard required)
• Unify Phone for OpenScape (cloud based WebRTC Client for Mobile/Desktop)